Cold Callers

Is it just me, or is there an inordinate amount of people calling who are interested in wasting my time with their sales pitch? I try to be polite to these callers, but that is asking a lot when they insist on being aggressive in their approach. The latest barrage of callers is trying to make me switch out my insurances. I tell them I am very happy with a forty year relationship with my insurance company, and the caller has the audacity to ask why am I so happy? One reason is because I don’t get aggravating calls from my guys and gals, but they do listen when I call them. That is when they make me very happy.

Over the last four years I have been questioning myself over the sanity of keeping a telephone line. Ninety-nine percent of the calls I receive are from telemarketers, and or scams. Why do I continue to pay a high price to have a service at my disposal that is not being utilized? How stupid can one be? Two stupid is what I say. I have two phone systems at my hand and only one of them is mildly useful. I have to admit that I like my cell phone much better than the land line. At least with my smart phone I can get the caller streamed right into my ears through Bluetooth. That means I can hear the caller. On the land, line I rely on getting the noise transmitted to my hearing aid microphone which does a somewhat crappy job of interpreting the noise and translating it into intelligible speech. My calls kind of go like this:

“Please speak louder I can barely hear you.”

“IS THIS BETTER?”

“Yes, but only slightly”

The caller then realizes he has a crack-pot on the phone and tries to hurry the call. I say, “please slow down your speech, I am very hard of  hearing and it takes me more time to process what you are trying to say.”

“Ohh, I’mm soorrry, I’ll try to speaak morre cleaarly.”

“You still sound like you are calling from a sewer in China.”

Thus goes the conversation, but inevitably I’ll finally figure out what the person is selling and then end the call. My goal is to make certain the caller is as relieved as I am at ending.

Things might be better if the phone services would send all the sound over the lines. In their attempt to streamline and reduce costs they eliminate much of the digital signal. I now understand why there is a resurgence in sales of vinyl records. People seem to believe that the sound they get from an old fashioned vinyl disk is much more rich than that of the digital noise they get from Apple.

Add the complications of phone companies trying to conserve bandwidth to the sound interface between the caller’s microphone to my telephone receiver, to my hearing aid microphone, and then into my tired ear mechanism and multiply it by the caller’s national dialect, his inability to enunciate, and the speed with which he speaks, and I don’t care. I think the phone companies should pay me for the calls they put through because of the extra time it takes me to get rid of these callers.

Some of the worst calls come from the Mid-eastern countries that learned to speak English from the British and have mixed it with their native language. To me they sound like they are speaking with a mouth full of marbles while under water.

Over the past many calls I have learned not to answer immediately. If I hesitate and stay quiet the call doesn’t connect me to the recording or an actual human. I wait for them to say hello and ask for me before I engage. When they do engage I wait long enough to learn what they are pitching and then hang up. I will often try searching for the number to determine where the call originated. Usually, I  learn that the company has a block of numbers from which they call. So If I place a block on a caller another caller from the same place will call a day later.

After insurance salesman, the next most aggravating caller is the professional fund raiser. My most polite answer is that “I can’t afford a thing at this time, thank you for calling” click. The worst experience is when I am too slow in responding and the guy takes off like a rocket with his spiel and I have to get a word in edgewise. Usually that occurs when he asks for an answer to a yes, I will donate question. I will tell him I can’t and he immediately goes into another endless rant about the importance of supporting his cause. When I finally get a moment to speak I say. “You didn’t hear me did you, I can’t” CLICK. The ugliest trick is when I put the receiver down and walk away. Eventually the phone gives me the disconnect signal.

None of these ploys is fun, nor is it exciting to me in any way. At times I empathize with the poor guy calling because it is his job and I begin to think about his situation  with a wife and ten kids at home all in college for a nano-second and then regain my sensibility. You have to love rejection to have a job like that, and I would have to be desperate hungry to become a telemarketer.

 

3 Responses

  1. Agree with all of the above, including occasional pangs of guilt. But eventually, I come to. When in the mood, I try and get the caller to a point where he/ she is forced to end the call without saying I won’t buy.

  2. I haven’t had a land line in twenty years, and I still get telemarketer calls on my cell phone, so there is no escaping them. I too, try to be a huge pain in the ass to these folks. I find most of them are in India, and I usually ask where they are calling from. It’s never the US.

    • I have also been receiving telemarketing calls on the cell for the past three months. There has to be some way to send a reverse signal that burns the marketers instrument.

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