Yesterday, I had an exchange of wits with an Artificial Intelligence bot. The internet connection of my computer was lost, and I didn’t have a clue as to how to fix it. I didn’t even have a phone number to call. Usually, I go to a company’s website for information or a friendly phone number. With the Internet out, I couldn’t get help. All day long, I pondered how I would live without the connection. The funny thing was, I still got TV and streaming services. In desperation, I looked through my ancient card files, hoping to find a number. I did. I called and got an AI bot. The bot was useless because it was programmed to answer only precise questions, like, “Do you wish to add services?” I began shouting into the phone with my question, using different words each time. I hoped it would recognize a word and connect me to a real, live human being. After many tries, the Bot asked if I would like to speak to an agent, “YES,” I replied. After a few moments on hold, I listened to several phone clicks and finally a voice. The agent was the same damned bot as before. I answered more stupid canned questions, and finally, the bot asked, “Do you want to speak to an agent?” This time, a real live person came on, and we made some progress.
After checking the status of my area for outages, she checked the lines in the house. Everything was in order. “Try resetting your modem, and I will call back in ten minutes.” I did as asked and she actually called me back. “Any change?” She asked.
“No,” was my answer. “Try turning off your device (computer) for thirty seconds and then turn it back on.” I did what was asked. The computer came back online, but the internet was not working. As I reached for the computer, to rip it out of the wall, the internet began responding. “Thank you Lord.”
I was so glad to have the thing working again that I forgot how angry the experience made me. Then, I began thinking about how to make this problem-solving more productive. First of all, I am an actual live human, and I started the whole fiasco by speaking to a numb-nuts non-human bot. I realized we don’t speak the same language. What I need is a bot to talk to the bot for me. I’ll spend the whole day looking for a bot that knows and understands AI and can intervene on my behalf anytime a provider insists on making me communicate that way. I will give the AI bots one thing: they speak English, but, more importantly, they speak without an accent, and they speak slowly enough to be understood.
It is time for me to go to the AI bot store to find my new assistant.
Filed under: Sarcasm, Science, Technology | Tagged: AI bot, Artificial Intelligence, Artificial unintelligence | 2 Comments »