I Stepped In It Again

Posted on 30/03/2023 by Grumpa Joe

Today I decided that some of my problems with a slow computer is the result of using Norton anti-virus protection. The decision was predicated on receiving an e-mail invoice from Norton reminding my subscription was up for renewal. Not trusting the e-mail request I went seeking the Norton web page where I could opt out. I lost a lot of time searching for the page. Frustrated, I finally decided to call their help number on the invoice. My bad, first I didn’t trust this invoice, and then I use it to try to solve my problem.

The sound of the agent’s voice was heavily accented and most likely from a foreign country. I explained to the agent that I wanted to unsubscribe from my subscription, and wanted a refund. She assured me this would be no problem and told me that I had to fill out a special form to do that. I explained that I could not find any such form on their website. She said she would help me get to it. After an hour of her help a new screen popped up on the screen flashing on and off from APPLE warning that my computer has been compromised. Oh no! Suddenly it all made sense. These people are sophisticated hackers who are in the business of stealing from unsuspecting naive dupes like me. I shut the computer off and hung up. I will deal with Norton another way.

I had to leave to drive my wife to a doctors appointment and when we came home I re-started the computer in safe mode. Everything seems to be working and I won’t know if I lost any data until I start looking for files.

What really bothers me is that they used Norton’s logo and made everything seem legit both in the email and while they were helping me. Maybe it was Norton I was speaking to, but I wasn’t taking any chances beyond what I already did.

This is another case for using artificial intelligence in the core of the computer to sort out the thieves. It also points out that companies that rely too heavily on computer automation to replace human contact, and those who hide from telling customers how to unsubscribe, and to get refunds is not really interested in protecting the customer as they are in taking their money. Buying a product like the Norton antivirus takes but a button push to make the transaction. The reverse should be equally easy.

Filed under: Biography, Education | Tagged: , , | 2 Comments »

All I Want For Christmas

Posted on 25/12/2022 by Grumpa Joe

is a nice easy to remember password that works for every site I visit, and for all the internet places I go to everyday. One would think this is an easy request, but it seems to be damn near impossible to achieve. Among the worst password requesters are Google, and Apple. Both companies demand using passwords, and that they be changed often. In the process they drive users nuts. Probably even worse than Apple is Norton password manager which requires it’s own password to enter before you can access your passwords.

Being memory challenged makes this particularly difficult to navigate. Just try reading the instructions offered by Google. They might as well be in Egyptian hieroglyphics as far as I am concerned. I am an Apple person, but if a simpler system becomes available I’ll dump everything Apple in favor of simplicity. I have an Apple user-id, but it seems that Apple can not recognize that id in any of it’s many discrete applications like iCloud, Apple Store, iTunes, iPhotos, iMovies, etc. Compound that with devices like iMac, iPad, iPhone, iWatch, and many more. I would think a simple droplet of blood applied to a device would solve the problem. I may go anemic or worse yet die because of a lack of blood, but it might be easier to use the devices.

Last week my internet service took a crap, and stopped working. In order to get it up and running I decided to reset the system by shutting everything down. I went too far, and shut off my iMac as well. That was a tragic error on my part. The most tragic was trying to re-enter my own computer after a shut down. It has been three years since the machine has been shut off, and that time gap caused me to forget the Apple id, and password for the machine. It took a full four hours of watching, and listening to Youtube videos made by two different guys from India who spoke a mile a minute with a strong Hindi accent, and tons of trial and error efforts using their recovery steps to finally get into this Mac which sits on my desk unused by anyone but myself. Success was finally achieved and unlike the woman who gives birth and forgets the pain immediately upon seeing her child my pain continues. Now, for whatever reason, in the great wisdom of Apple the Mac acts just like my iPhone. If it is unattended for a few seconds it requires, you guessed it, a password to enter again. I am positive that this useless feature can be turned off, but I may not live long enough to learn where the switch is. I will sleep easier now that I am protected from my wife getting into my computer when I’m away.

Man typing on the keyboard trying to log into his computer forgot password

In trying to understand why all this is necessary, I vision the workplace where every colleague takes over your keyboard when you turn your back, or go to the john. I would sooner booby trap that individual and spray him with indigo blue ink than have to reenter the password every time.

Throughout all this I keep hearing about how smart artificial intelligence has become, but in my opinion this problem is beyond the capabilities of AI. Maybe in another hundred years after electric cars rule the planet, and the air is thick with the smoke of hydrocarbon fueled electric power stations, AI will be smart enough to solve the password problem. However, there is no incentive for Apple, Google, Norton, and the others to solve it because they are making too much money selling updates to newer machines that need more passwords. Like I said above, I’ll reward the company who solves the pw problem permanently with my cash. In the meantime, I’ll keep asking Santa for a solution. His elves suffer from the same malady and may be able to make the miracle happen.

Filed under: Aging, Biography, Satire | Tagged: , , , , , | 2 Comments »