Last week during a project to get my homemade Christmas card finished I panicked. One of the last steps was to print mailing labels. Over the years I have become very comfortable with Microsoft Word as my word processor. Ten years ago when I switched over to Apple computers I embraced Apple’s word processor called “Pages.” I learned that pages was a neat program, and I really liked it until it came to mailing documents via USPS. I spent hours trying to print labels using Pages but failed. It was clear to me that Steve Jobs at Apple never mailed a letter or Christmas card in his life.
Apple’s rival, Bill Gates saw an opportunity so he invented Word for Apple, and I switched over immediately to Microsoft Word which had ready made buttons designed specifically for mass mailings. I wouldn’t necessarily categorize my Christmas card list as a mass mailing, but there are 200 names on it.
A week ago whenever I opened a document from Word that I needed help with I got a notice stating that Office 2016 is retired and you must upgrade. I thought that’s a bunch of BS. I’ll show them. Every time I tried to link my Apple contact list into the Word mailing program, the computer went to sleep. No matter what I did, or how I tried to make the link it didn’t happen. Every time I searched the help screen I got the same message that Office 2016 was retired.
Frustrated, I decided to use a comma separated value scheme and somehow was able to export my contact list as a CSV file. The problem is that I ran into the same message when I opened Excel to establish the file. All this time I am burning up hours and building my frustration level. With my deadline approaching I decided to give in and to buy the upgrade. Bill Gates must have needed a bonus to keep up his lifestyle and Microsoft decided to invent the way to give it to him. I opened my Microsoft account page and hit the button to buy the software which is now called Office 365. Ka-ching $100, and I downloaded and installed it. The installation failed, but left me a love note “this version requires macOS Version 10.15.5. My computer is macOS Version 10.13.6. There was nothing I could do. I checked to see if I could upgrade my machine to a higher level. Nope, not in the cards, my machine is one of the last 32 bit processors sold before Bill needed another raise and invented the 64 bit processor and everyone would have to not only buy the new software they would have to buy a new machine too.
I quickly looked for a way to get a refund. There is nothing I can find in any of the screens that mentions the word refund, or a phone number for customer support. I think Microsoft is a company that is in a big empty building with only a computer inside using artificial intelligence without any living breathing, naturally intelligent people, except for the janitor who rules over an army of Roombas.
So here I sit with a new computer program that I cannot install, nor can I find a way to transfer it to another computer because I lack the intelligence to understand the hundreds of pages of computerese that portend to give the instructions to do so.
After sleeping on the problem for a couple of days I went back to the basics of using the mailing section of Word. Instead of selecting the Apple contact list I selected “New List.” A miracle happened, a drop down menu appeared and there at the very top of the list was the CSV file I made two days ago. Don’t question it I told myself just keep going. I finished the process and printed the labels. My cards are out and in the mail. Next, how do I get a refund?
Filed under: Biography, Cartoons, Motivation | Tagged: Christmas Card, Mass Mailing, Microsoft Word, Office 365 | Leave a comment »
